TRIPLE DEBIT ON FIRST PAYMENT IN EXCESS!!

After an impressive line up of deals that Telkom offers, I thought I'd take a contract with them. I bought a Samsung Galaxy S6 phone on smartplan 100 which costs R399 per month, still does here:<br> [URL Removed]<br> <br> On my surprise, my first bill shows the deal as for R499. I then called and waited for those long minutes until fortunately getting my concern addressed. I explained the issue with the call centre agent to which he responded by saying he had logged an incident to have it fixed. The first debit order went through with that R499!<br> <br> I then explained the second issue which is that I got debited as soon as the account was approved and the first statement also showed I would be debited twice. He then explained the immediate debit upon approval should have been reversed as it is to test whether the debit order works. I told him it was never reversed to which he shut me down by saying he will log another incident for the reversal to happen.<br> <br> I need the price/billing fixed for the next months and excess of R200 of the 1st two months bill be refunded, the first debit order of R499 be refunded.