1 reviews | Active since Jul 2011

23 Jun 2016, 15:42

Triple Billed

<p>My account for June been Triple billed for no apparent reason, I have a normal like and a seperate ADSL line at my premises, however this month some how my normal service had ADSL on there as well, which I did not request and it appeared 3 times on bill. I have contact the call centre and told me they dont need anyone or confirmation of the ID, they just need yes on the call, This is a against the Consumer Protection ACT. </p> <p>I know the call Center are own my the Gupta's and the people that work there are pressure by sales targets, are they activated service willy nilly on anyone's to get the sale. Telkom is busy with *****</p>

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Replies (2)
Telkom
Telkom's reply26 Jun 2016, 05:14
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***.

We apologise for any inconvenience caused.

Kind regards

Igsaan

Telkom Social Media Team

Best regards,

's update03 Jul 2016, 13:39
Reviewer Update

Igsaan Damon, any feedback