Tried to take out a new contract!!!

App**** for new contract, apparently I would've received it in this week. Tried to follow up with then since yesterday, via Facebook, online agent texting, phoning, email, and NOW HelloPeter. Tried different channels, but without success, they just keep on apologizing and say they'll get a consultant to call me. Still waiting <br> <br> The day I app**** for it, two consultants gave me call within 30 minutes. So they just want to catch the customers, and then they ignore them. When will I get my equipment? Why don't you effectively respond to queries? Stop working in silos and get people/processes that can actually give feedback and work effectively. If this is the service while concluding a deal, I don't even want to imagine how bad the aftersale service is.