Trick purchase by telkom
<p>I bought a data bundle called "internet starter pack bundle" of 6 gig for R249. The problem is it doesn't say that the bundle is going to run for 12months with 512 mb every month. Like other bundle, before you confirm your purchase they informe you what are you going to get but this one it just says '6gig for R249' i assumed that's what I'm going to get. After i made the purchase it sent me an sms that this is going to be divided in a 512mb for 12 months which is not what i wanted. I called the telkom customer care line, the consultant told me that it can't be reversed as i activated it on my side she was not friendly and she was harsh. She then transferred me to her manager who she told me the same thing. My concern is that telkom some how trick it's customers because some option doesn't specify what you getting before confirming. The manager said that i should have called first, but when you call you can hold for ever waiting for next available consultant. I need telkom to reverse the purchase, I spend no less than R400 every month on telkom the least they can do is to make me happy. I need to use that 6gig data at once now, not during the course of 12 months with 512mb.</p>
Good day,
We apologize for the inconvenience caused.
There terms & conditions of this bundle is that it runs for 12 months.
Kind regards
William
Telkom Social Media Team
Good day,
We apologize for the inconvenience caused.
There terms & conditions of this bundle is that it runs for 12 months.
Kind regards
William
Telkom Social Media Team
