vM
veronica M
1 reviews | Active since Sept 2009
01 Dec 2017, 11:52
Treble billing
I have received 2 sms's withing 30 seconds of each other. First demanding R420 or being blacklisted. Second demanding 3500.oo. I am a regular payer, have fibre with fixed line. I have tried to sort this issue out, sent from call centre to call centre. No reference numbers as its a billing issue. Im fed up with this....at the point of cancelling everything
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Telkom's replyOfficial
11 Dec 2017, 13:29Hi teacher
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply11 Dec 2017, 13:29
Official
Hi teacher
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we will task our accounts team to attend and advise accordingly. We do apologize for delay and the inconvenience caused.
Interaction ***
Regards
Keagan
Telkom Social Media Team
Best regards,