Treats loyal customers like trash and instead of resolving their queries gives them the run around

Telkom mobile branches do not follow proper procedure when opening accounts for customers. On top of that, I have been complaining about debits on my account I was never told about and the billing department has been *********** in handling this matter. My first complaint was not communicated properly to the dispute and credit department, and the countless times I have called asking for a follow up and have been promised to be called back but no one called me back. I have been following up on this matter countless times and now i'm told to pay for something I never agreed to. The staff is rude and does not actually listen to the problem you have so I don't know what service they are offering exactly.

The billing department has given me the runaround for almost a year and treated me like trash when I have been a loyal paying customer.