Treating Customers UNFAIRLY !! *********** IT systems

I am personally disgusted with the level of service i am getting from the Telkom Store in the Rosebank Mall. I have a Month to Month contract with Telkom for the last 4 years and decided to changed this to a Telkom Prepaid or have this contract renewed. WITH Telkom Both options are not available to me due to the issues on Telkom's systems. I have been battling for the last 5 months to migrate my subscription. I have escalated my issue to the manageress at the store thinking i will get the support and some urgency. All i get is excuses that they are still waiting for IT to do the migration. Your system issue is NOT my problem

There is no way i can even email the CEO as that email address is also invalid. I am seriously considering closing all my subscriptions and moving it else where.