Treating Customers Unfairly

<p>In Dec 2016 i called Telkom to confirm when my contract is due for expiry as i did not want to continue with it, i was informed by the consultant that the date is 12 Feb 2017. I informed her that i would love to cancel and not continue with it, she informed me that i need to go to service centre, i told her i do not have time i need an alternative, she then said she will send the cancellation through but i need to complete a cancellation form which she never sent for my completion.</p> <p> </p> <p>In Jan i then send Zethu whom i have previously interacted with an email below, but there was no response.</p> <p>Re: Cntract termination (No subject) <br />Kebogile Phyllis Monyake <br />Wed 01-11, 11:59 AM<br />Zethu Mavundla (Z) ********** /> <br />You forwarded this message on 2017-03-10 03:38 PM<br /> <br /> Good day,</p> <p>Please note that I will love to discontinue my contract on this number ********** 549 and will not renew the contract.</p> <p>Kindly proceed and arrange for number deactivation for end of February.</p> <p>Thanks</p> <p>(no response was received on this email</p> <p> </p> <p>on the 10th of March i then called in and a gentleman sent me the cancellation forms which i sent to Telkom with my id nr and to date my contract is still active and they are debiting me.</p> <p> </p> <p>From: Kebogile Phyllis Monyake<br />Sent: 10 March 2017 04:09 PM<br />To: ********** />Subject: Contract cancellation <br /> </p> <p>Good day,</p> <p>Please cancel this contract effective immediately.</p> <p><br />I will really appreciate it if this is the last time you debit my bank account.</p> <p>I have had a lot of grief and bad experience with Telkom and really see no need to continue with you any further.</p> <p> <br />The poor service, incorrect, non-delivery (e.g cancellation forms promised and not emailed by consultants). The current process you have in place is really not conducive and needs to be reviewed. It is really not working for us. Forms should just be available online. I accepted a contract over the phone I really do not understand why a cancellation cannot be cancelled via email, telephone or other convenient medium.</p> <p><br />Find attached the cancellation form and my id.</p> <p>Kindly advise if there is anything you need.</p> <p> </p> <p>On the 28th i called to check on the status no cancellation was process and no notes could be found pertaining to my cancellation request. i then forwarded her the email as below and she never did anything about my cancellation application nor did she bother to respond.</p> <p> </p> <p>Kebogile Phyllis Monyake <br />Tue 03-28, 02:04 PM<br ********** /><br />Telkom Contract Cancellation.pdf131 KB <br />Save to OneDrive - Personal Saved to OneDrive - Personal <br />Canceling...<br /> <br /> <br /> Cancel Download Pending...131 KB<br /> <br />ID.pdf160 KB <br />Save to OneDrive - Personal Saved to OneDrive - Personal <br />Canceling...<br /> <br /> Cancel Download Pending...160 KB<br /> <br />2 attachments (291 KB) Download all <br />Save all to OneDrive - Personal <br /> <br /> From: Kebogile Phyllis Monyake<br />Sent: 10 March 2017 04:09 PM<br />To: ********** />Subject: Contract cancellation</p> <p> </p> <p>Telkom does not take me serious nor do they value me as a client.</p>