RB
Romano B
1 reviews | Active since Jan 2011
27 Jan 2016, 11:36
Treating customers differently
I have had no internet or telephone line for over 90 days , telkom ticket ***.<br> Today after ranting for 2 days straight and almost non stop complaints I received this feedback.<br> \we do apologise for the inconvenience caused to yourself. Regretfully there is cable theft within your area
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Telkom's replyOfficial
27 Jan 2016, 13:22Hello rbrooks,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We would like to inform you that as per the bulk fault reference, the issue is in fact a ****** aerial cable which is affecting certain clients linked to a specific Distribution point. Our field technicians are attending. Further available updates will be provided regarding the replacement of the cable.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We would like to inform you that as per the bulk fault reference, the issue is in fact a ****** aerial cable which is affecting certain clients linked to a specific Distribution point. Our field technicians are attending. Further available updates will be provided regarding the replacement of the cable.
***
Regards
Keagan
Telkom Social Media Team
Best regards,
Telkom's reply27 Jan 2016, 13:22
Official
Hello rbrooks,
Thank you for making contact with us
This response serves as confirmation that your query has been received. We would like to inform you that as per the bulk fault reference, the issue is in fact a ****** aerial cable which is affecting certain clients linked to a specific Distribution point. Our field technicians are attending. Further available updates will be provided regarding the replacement of the cable.
***
Regards
Keagan
Telkom Social Media Team
Thank you for making contact with us
This response serves as confirmation that your query has been received. We would like to inform you that as per the bulk fault reference, the issue is in fact a ****** aerial cable which is affecting certain clients linked to a specific Distribution point. Our field technicians are attending. Further available updates will be provided regarding the replacement of the cable.
***
Regards
Keagan
Telkom Social Media Team
Best regards,