Treat the elderly with respect

My elderly parents live in Port Alfred. On 11 Dec 2017 my 84 year old mom made contact to report a dead phone. Received reference number ********** 3. My father is 90 years old and his health is not good. They have had to endure no communications throughout Christmas and new year! With many overseas children wanting to use the telkom line, they have been unable to wish them happy xmas and New year. They rely on this line in case of emergencies as my father cannot operate a cell phone. This behaviour is Unacceptable! , WOULD YOU ENDURE THIS FOR YOUR OWN PARENTS.?! You have 24 hours to respond and then I'm taking this to social Media! Treat your elderly well and with the respect they Deserve! Disgusted! 28 days without a phone in this day and age while their neighbours all have proper working telkom Phones!