Treat a Customer like a Queen

HelloPeter, my name is Peter. I have a loyal customer for Telkom for years. My loyalty level dropped since 2022. I could have three contracts with them that includes devices and Sims and one prepaid. But now I only have two sims contracts. This year on the 24th of November I send them an online purchase order as a response to their address promoting Data Plan Black Friday special saying that it's running from 22nd of November to 08th December. A consultant who called me after seeing the promotion told me that it has not been activated on at call centre I should wait for the 1st of December. He then called me on the 4th and by them told me that the special no longer exists. Other consultants that I spoke to from the 1st told other two different stories of which I don't have time to mention.

YOU SUBSCRIBE TO TELKOM AT YOUR OWN RISK AS A CUSTOMER.

Please can we build a reliable and respectful relationship.