Traumatized Telkom Client

Good day Hellopeter Telkom is the worst service provider ever. End of December 2018 my debit order never went off. 7 January 2019 I went to the Telkom store situated in Shelly centre Shelly beach. The consultant there logged onto my name and I was told by her that my account was paid, knowingly by myself that it never went off. On the 14th of January 2019 received a sms from Telkom telling me that my account was in arrears I should make a payment (which I knew) so I did the EFT of R740. On the 30th of January 2019 my debit order went off for the month of January, so I thought to myself, okay finally they took their money. On the 8th of February 2019 received a sms again saying that my account is in arrears with R952 ( which I couldn't understand because that is not my debit order amount that also includes the panalty fee because Telkom never took their debit order ) once again I went to the telkom store. The same consultant that assisted me the first time assisted me again telling me that she is going to send an email and despute it, I received a case nr. So I left thinking that its sorted out. The day thereafter on the 9th of February I received an statement emailed to me that I was in arrears with R1600 ( which h is now getting absolutely ridiculous) so off I went again to the Telkom store. This time a different consultant assisted me also emailed and disputed it and again I got a case nr. On the 13tg February 2019 received a sms telling me the case was resolved. But everytime I dial 180 it tells me I'm in arrears with R748. 60. So today 15th February 2019 the automatic answering system phones me telling me I must make a payment withing 48hrs or my service will be suspended and I will be handed over. Which is absurd because according to my knowledge and my bank statements my account is up to date and from my side I've never been in arrears. So once again I phone the call centre for assistance because the Telkom store in Shelly centre is close as it is after hours. This consultant telling me that he also disputed it and it will be dealt with within 72 hrs( which is everytime the same story) because he can see that my account is up to date and 2 payments have been made in January 2019. the more I try to explain to the consultant that I'm very unhappy because I receive no assistance or support from Telkom or their staff the more the consultant tells me to wait its being dealt with. And hangs up in my ear while I'm talking. I am really disgusted in Telkom and completely stressed out as this is messing with my credit score and rating after I know that I have never skipped a payment. I've left messages on their page aswell asking for assistance which no one comes back to me. I'm deeply shocked and traumatized by the type od service I receive from Telkom and would not refer anybody to them.

Thank you