Trashy telkom service

<p>Hi,</p> <p> </p> <p>I have a contarct phone with telkom where they debit a minimum amount every month. At the end of May though, they did not debit my account so i called in to ask why and the call centre agent said my account is up to date from what they could see. Then i recieved an sms from Telkom saying that my account is in arrears and will be suspended if i dont make a payment of about R608.09 so i called in again and now the agents could see the amount im in arrears by. They gave the banking details and told me to pay and my account will not be suspended. I made a payment of R610.00 on the 19th of June 2017 as advised but then recieved another sms from telkom that my line will be suspended if i dont pay. So i called in on the 21st of June 2017 and the call centre agent confirmed that the R610.00 i had paid was reflecting on my account. However, on Friday morning the 30 June 2017 Telkom debited R1 257.51 from my account so i called into their call centre again to tell them about that and the call centre agent logged a call for my money to be refunded. Only to find that later that day, Telkom suspended my line. A call to reinstate my line has been logged on that day and I am still following up on that with no luck, all they do is keep telling me that it will be resolved but i still cannot make calls or nothing.</p> <p> </p> <p>I must say the service at Telkom is lower than poor and they do not attend to client cases with a sense of urgency. This is worst service ive ever experienced from a company.</p>