Trash network

Telkom is busy ripping me off. I recently started buying weekly airtime of R60. Convert it to data, with also the convemience of the free R60 airtime. Last week on the 2nd June on Sunday, only used about R4 of that airtime. It's a nightmare trying to get through to them on the customer service line. I even went to the branch and waited for almost an hour but still walked out without speaking to the right person. So i bought another R60 airtime this morning, worse this time i didn't get my R60 free airtime. They need to tell us if they no longer want to ve in business. And what's with these irritating message you guys keep sending me that i'm out of bundle when i have more than 5GB data