Trapped inside Telkom

Thank you. Any update on this?

Dear TransUnion team Thanks for taking my call earlier today. I'm officially logging a dispute against Telkom. They are a bunch of lying and thieving ******, and I would like this to be made clear to TransUnion and them. They consistently log false information with credit beauros with no consequence to themselves. This is surely a CRIME as it affects the livelihoods of many people. Last year in June 2017 I cancel my Telkom ADSL account by filling in the form below as sending it to their respective email addresses. I have attached an email trail to prove this (they can also check their phone records of my many dozens of calls requesting cancellation). For whatever reason, they have failed (due to incompetence) to process my request, and as a result it now reflects on my credit record as if I have a default with them. To this day I can an invoice from them for a service I don't use, and one which I have asked that they cancel over a year ago. I would like this gross negligence to be corrected and Telkom to get some kind of warning. I logged a complaint hello peter which can be found here: https://www.hellopeter.com/telkom/reviews/trapped-inside-telkom- ********** Telkom gave me this reference number from their Social Media complaints response team: Interaction REF: AI ********** This is a problem that happens all the time, see here where other people have had their credit records IRRESPONSIBLY affected by the ********** Telkom: https://www.hellopeter.com/telkom/reviews/telkom-does-not-cancel-contracts-be-warned- ********** You can also just google about CANCELLING TELKOM CONTRACTS and you will find countless stories of people that have been affected (sometimes even blacklisted **********ly) by Telkom. There are comments after comments of people complaining about the exact same issue, so this is something that Telkom does regularly with no ramifications whatsoever. I have also called them so many times, and the reference number for this case with Telkom is: ********** 8 Every single time that I call, I get told that this issue is open, and that they have not actioned it as yet, and that they will get back to me within a few working days to give me feedback. Months later, I still have no feedback from them. I have to call them every single time!!!!! I would like the following to occur: Dispute in the strongest possible terms this so called DEFAULT from Telkom. (I really feel this is ********) Report to you, through whatever structures you have, that Telkom logs incorrect credit information (especially when it comes to cancellations), as they cancellations department simply does not cancel your contract with them no matter what process or procedure you follow. This is surely ******** behaviour Advise on what Government structure this complaint can be directed to, because I feel what they are doing is *********, ******* and outright ********. I do not know whether it is caused by incompetence or outright malicious behaviour, and frankly I don't care. They must fix this. No other credit provide refuses to cancel contracts for no reason. In this email I have attached the following: Copies of my ID card My proof of residence (using the ********** Telkom invoices that I get every month. At least they got my address correct) My TransUnion credit report (I am a TransUnion digital user) which shows the apparent 'defaults' logged by Telkom An email chain showing PROOF that I have sent the cancellation form to them numerous times. I have also called countless times and Telkom should have those conversations recorded Lastly, the amount that they say I am owing is relatively little (~R3000), but it's a matter of principle. I have had an excellent credit record ever since working, and I will not accept being bossed around by a large corporate. As an executive at a large corporate in South Africa, I'm shocked by Telkom's behaviour. They should fire the entire billing department (those that deal with contracts). Thank you, looking forward to hearing from you soon. Best regards Bongani A. Mabaso