Trapped by Telkom uselessness

<p>Dear Telkom,</p> <p> </p> <p>About 5 months ago now I attempted to close my landline account with you. I first went into one of your stores where I was told they couldn't do it and I must print out and email cancellation forms. This I did and when I sent them, I received the electronic feedback that it would take 20 days for someone to respond to my cancellation request. (twenty days, really ???)</p> <p> </p> <p>After about a month plus I resent the email, after about another month some-one came back to me from your call centre and said they would cancel my line, but I must pay for the previous months (due to delays of yours ???) - not wanting further hassles, I paid.</p> <p> </p> <p>I was not hugely surprised, to see the bill coming through again the next monthand the next.... I duly - again - sent through the cancellation letter, and have had no response except for this morning to get a sms that you are dismantling my service, handing me over to your attorneys and blacklisting me due to non payment.... *** ???</p> <p> </p> <p>I was considering getting fibre through you, but due to your blatant incompetence I will never use any of your services again, or recommend you to anyone, ever.</p> <p> </p> <p>I will now attempt to resend the cancellation through, hopefully 6th time is the lucky one....</p> <p> </p>