Transferring of Telkom Fixed Line - Terrible Customer Services

Good day, I've requested the transfer of my Telkom fixed line from old premises to new premises, my original request was made on the 15 July 2018 , and was instructed a Telkom consultant would give me a call within 2 business days . I've yet to receive a call from any person working for Telkom however I've received a statement of account reflecting a balance outstanding for services rendered to a property i longer have live by and it was clearly indicated on the form where my services should be stopped, I've called the telkom center on numerous occasions (45 mins long intervals to be helped) and not progress has been made.

These are the types of services which are amusing to an extent that i no longer see the need for a telkom line. Paying for a line i do not have access.