Transferring of Service (ADSL)

Good Day,<br> <br> Let me start off by saying that generally I have received fairly good service from Telkom when transferring my Telkom ADSL line. This occasion, not so much. I first called on the 23rd of April, Requesting my line be moved from my Primrose residence, to my new residence in Randburg, as close to the 30th of April as possible, as I was moving on the 1st of May. I received an SMS on the 28th, saying that my line installation for my Primrose residence would be happening on the 29th? So basically, they were coming to transfer my ADSL line into the place I was moving out of, Where I had the existing line this whole time. I then had to place a NEW order for the new residence I originally requested, that same day. I now have no ETA, Just a reference number and no further information. I do use my ADSL to work from home when needed and I need some feedback as to what is happening. I tried to be proactive when requesting the transfer and give more than enough time to minimize downtime during this transition of residence, only to have to place a new order because someone made a mistake with my original request. Please help, Telkom. <br> <br> Original ***<br> New ***<br>