Transferred ADSL service to another line but still charged a penalty cancellation & still paying for the service on the other line

<p>Acc: ********** 80001</p> <p> </p> <p>We app**** to transfer our ADSL line to another existing line - so we never cancelled / terminated the service - we simply transferred the service and continue paying for the service every month. So there is NO loss of income to Telkom due to a a cancelled / terminated contract.</p> <p> </p> <p>On our latest bill we have now been charged a "Contract Forfeiture" fee of R932.84 + VAT.</p> <p> </p> <p><br />So we continue paying our monthly ADSL service PLUS we get charged a "Contract Forfeiture" fee therefore Telkom is **********ly scoring TWICE on this same contract as nothing has been cancelled if we are still receiving the same service from the said contract & still being billed and still paying.</p> <p> </p> <p>We confirmed with the Telkom representative when we ordered the TRANSFER in writing that there would be no charge because the service is still running with exactly the same login details etc.</p> <p> </p> <p>Telkom thinks they can get away with **********ly earning twice on the same contract earning undue income. Either the "Contract Forfeiture" fee is payable OR the continued ADSL service fee is payable on 1 contract but not both. We chose to continue paying for the service but move it to another line which is allowed as the service has not been cancelled / discontinued else we would not be paying for it monthly.</p> <p> </p> <p>Gary Haslecker</p> <p>Eiger Engineering</p>