Transferal of line terrible service

I put in a transfer request because I'm moving to a new property. I received an sms that a technician has been dispatched to install the line (technician never even called to schedule). I arranged for someone to wait for the technician and after waiting half a day the technician showed up, walked through the house then said she's going to the exchange box and never returned. The person waited 3 hours for the technician after giving up. I then struggled for an hour and 5 min on the phone being transferred from one person to another and from one department to the other nobody taking responsibility or willing to assist. after a huge struggle they said it's been escalated and a manager will contact me that same day still. It's been 3 days and I'm still waiting. At the same time they have disconnected my current line as well so I've been without internet for 4 days at both premises. Utterly shameful but no surprise I guess because telkom is one of the companies with the worst reputation for service delivery.