TRANSFER OF SERVICE NO RESPONSE

I have moved to St Helena Bay on the West Coast. I suspended my Telkom ADSL line in Saldanha from 1 March 2015, because of the move and not being sure if there is ADSL service in St Helana Bay.<br> <br> I still received a bill for the service, even though I did not use it, and it was suspended.<br> <br> Secondly I contacted Telkom via their ridiculously inefficient customer care line (10210), where one usually waits for at least an hour before talking to anybody, in order to arrange for the installation to be moved to my new place of residence and to unsuspend the line. After waiting for a week I had no response. I contacte them again, and found out that there was no order on the system. Unacceptable. Then they opened a new order. It has been a week and I have not had any response or appointment scheduled. On the website it indicates that the order number does not exist, when I try to check for an appointment????<br> <br> Please rectify this immediately.