Transfer of phone line

In July I asked for my landline to be moved. The pole was erected on the 3rd of August. I have been in to Telkom twice to enquire as to when the line was to be installed in my new premises. On both occasions I was told within the week, the last date was 18th September. In the meantime I have no landline or internet connection. I will not be paying this months rental for the landline. The reason I was given is that the person installing the new pole had not signed off the job card. Does no body check on outstanding jobs? When am I going to get my landline installed? When is the 18th September?