JL
Juan L

1 reviews | Active since Jun 2012

04 Jul 2018, 22:07

Transfer of personal account to business account

It has been over 2 months that I have been struggling with my account with Telkom. I Have upgraded my account with telkom and then went in to Centurion Telkom to transfer my account to my business account. I supp**** all the necessary documents and it was uploaded by Lourens at the branch.

Subsequently I have been in contact with branch and I was assured that the account was changed to my business name but tonight I received my latest invoice and this is now the 3rd invoice received in my personal name and not in the companies name.

It was now the 2nd month the debit order went off my personal account and not the business account.

I really feel Telkom can give me better service in this regard as I was assured that it will be transferred to my business with no hassles and IT WAS NOT AT ALL THE CASE.

It was also communicated to me that Telkom cant supply me with the invoices in my companies name which I believe is ridiculous as the account is according to the agent in the company's name

PLEASE can I get some help on my contract to make the necessary changes otherwise I will really have to look it to cancelling my contract with Telkom as this service is very poor in not resolving this issue.

0
Replies (1)
JL
Juan L's update13 Jul 2018, 10:32
Reviewer Update
Hi Gérard At this stage the apology is not enough I want timelines when this will be resolved as this had been 2 months