HJvV
Hannes Jansen van Vuuren

1 reviews | Active since Sept 2009

06 Jun 2017, 14:11

Transfer of line - one month later

<p>I moved house - same suburb, 1.5 km form old house. Requested my Telkom ADSL to be moved to the new address. 12 May. Reference number received. 26 May receive SMS to inform installation is scheduled for 6 June. Take day's leave to be at home for installation. Call call-centre in morning to confirm all on track - get confirmation. At 14:00 nothing. Call call-centre again to be informed that due a know system issue for a week already, the installation will not take place. Apparently on 2 June already the order was returned. There is no manager in call centre to assist. No information can be given on when it will be installed. It is sufggested another 10 to 14 working days, if they get the system issue resolved.</p> <p>Very dissapointing customer service yet again Telkom. If only I didn't have to use you.</p>

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