Transfer of landline to new residence

We logged a call on the 1st of February 2016 to let Telkom transfer our line ***)to our new home ( On a farm) we got a SMS with reference no REF ***A ( and a number *** on the 2nd of February 2016(that means nothing - it's busy 24/7), telling us they will let us know when the line will be transferred) Today I phoned 10210 asking them on the progress of the line, they then told me that Telkom was busy with infrastructure changes in our new area and that the transfer could take a few months. I asked them if I could at least suspend or disconnect the line at our previous residence in which they said , no they cannot because the transfer order is already logged, but that they could put a \Call block plus\" on the line preventing the new tenants using the line, but my husband who is the account holder must phone and arrange it. He then called them, being transferred from the one department to the other telling him eventually they cannot do it, because there is a transfer order logged. <br> How difficult can it be just to disconnect, block or suspend the line until the transfer can be done? The thing that bothers me the most is that they can't help!!"