Transfer of Land Line

App**** for a landline transfer from moving house ****erally 500metres down the road) and still waiting for the line transfer to be carried out. When first requesting 10 days went by and Telkom customer service said they don't have records of the request when I followed up. We then placed another request which is going onto 3 weeks now and still no transfer of the same number. When calling now the same message \we are experiencing high call volumes"keep coming on no matter what time of the day you call. Went to Telkom store at the mall"