Transfer of ADSL or not happening

<p>We app**** to have our existing ADSL transferred to another suburb.<br />Telkom phones to schedule a date, around the beginning of October, and on the scheduled day a Telkom tech phones and says he is just getting things from the stores then he'll come. To date we have not seen him. So we phone the call center 2 days later and were told there is a problem with the under ground cable. We wait another week and phoned again just to be told there is no record of an under ground cable problem, but the agents says she will schedule it for installation. Again to date nothing or no one. So we decide to go on the website and chat with an agent. This time we are told that there is a problem with the under ground cable and that it's send to a contractor to resolve, BUT the agent says she will escalate it. Still nothing.<br />The sad thing is that our neighbors and us moved into our houses the same time. We app**** before them and their line is installed before ours - what happened to the underground cable problem now - and who knows when our line is going to be installed.</p>