1 reviews | Active since Oct 2010
Transfer of ADSL line to Vox??
I have been trying to get my adsl line transferred to Vox for the last month. Vox tells me Telkom is holding it up and Telkom tells me the line is ready for transfer. I am so sick of having to wait and be messed around. <br> I will not be using Vox any longer, because quite frankly they don't give any feedback other than my order is \in progress"which does not tell me anything after 24 days now does it. <br> How hard can it be to have my line transferred over? This is absolute *******. Between Telkom and Vox I am somehow expected to run an online business.... without any decent internet? <br> PLEASE CAN YOU CANCEL THE TRANSFER OF MY LINE TO VOX IMMEDIATELY. I WILL BE FINDING ANOTHER SERVICE PROVIDER. <br> When I do choose my new service provider kindly ensure that the process is smooth and I have no problems. It has now been nearly 2 months from the day I asked Telkom to install my lines in an attempt to have internet at my home so I can move my online business back home. Is this acceptable? I know our country is going down the drain with regards to service"
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM139425.
Regards
Frank
Social Media Team
***
081 180
We certainly understand the frustration and acknowledge your query.
Kindly note we have escalated your query with our Technical Team.
An investigation into the incident is currently underway and feedback will follow.
Should you need to contact us for any further questions please contact us via Email: ***.
Your reference number is SM139425.
Regards
Frank
Social Media Team
***
081 180
