Transfer line

Item: Telkom
Rating: 1
Author: Penny H

I app**** online to move the line. Unfortunately, I gave the wrong address. This was rectified and I was told Telkom would be there "next week". Well, next week has come and gone and no sign of you guys despite a number of phone calls. Unfortunately, I can do nothing about it. Interestingly, the new phone was switched on (transferred) for 3 days (I could make and receive calls) and then it was switched off again.

Helpful (0)

Replies (2)

Telkom's replyOfficial

26 Oct 2017, 07:42

Hi SandOlive,

Thank you for making contact with us

We would like to assist further, kindly provide us with the order number and affected number.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Telkom's reply26 Oct 2017, 07:42

Official

Hi SandOlive,

Thank you for making contact with us

We would like to assist further, kindly provide us with the order number and affected number.

We really do apologize for any inconvenience caused to you.

Your reference number is: AI***

Regards
Launa
Telkom Social Media Team

Best regards,

Penny H's updateReviewer Update

01 Nov 2017, 15:47

Hello The line was installed Tuesday. However, first of all, incoming calls can be received but outgoing ones can NOT be made 'tho there is a dial tone - it's always engaged. Additionally, the "free" phone has to be collected which is inconvenient. My mother is 83 and this saga keeps going on. The number is ***- (old one is ***, cell is ***. )

Penny H's update01 Nov 2017, 15:47

Reviewer Update