TRANSFER LIMIT AND BAD CUSTOMER SERVICE

I mistakenly bought airtime of 2700 on the 31st of of january called through to the call center to increase my limit to transfer the airtime to my colleagues who are buying the air time so I can have my money back well the first consultant assisted me very well and said they will be able to send me through to other department which willincrease my limit from 100 a day to a more amount well that agent was rude and cleary told me that i must do it on the app when i asked him how he could not even explain he basically told he also dont know how to as well but will check so i then asked why did he say i must go to the app while himself does not know to he then became sarcastic and said mam I'm not the one who made a mistake and bought 2700 worth of airtime so i shouldn't be rushing him i then told him that i also work in call center department i know the processes of my company and will always make sure that i give the best service to my customers.

But well i think it's appalling that I have to send 100 a day of airtime and you guys are limiting us as customer what amount should be transferred and the level of service I have been given you will losing me as your client as soon as this airtime is finished.