TRANSFER / CANCELLATION OF LANDLINE AND OTHER

Tried to arrange a landline transfer from my dads name to brother in laws name for many months without success. They both lived in the same house. The reason is that my father in which name the service were, died. Apparently both parties needs to go to the offices of Telkom client service to arrange a transfer. This is not possible because one party died. Then I tried cancellation. Went to Client Service Branch in Bloemfontein where I cancelled and were provide with the order nr ***A on a little card. A death certificate were provided. I Visited the same office in January because the cancellation were not done and debit order not stopped. I asked for proof of cancellation which she could not provide and I asked her to at least sign my letter of cancellation. This lady, when asked by another service lady to help me, rudely rep**** \I am busy\" in front of other clients. I stayed until she helped me. I also Emailed letters to [Email Removed] with proof which did not help either. Unfortunately I received the latest account for April 2016 on 25 March 2016 which is proof that the cancellation is still outstanding. It is a total lack of service Please help"