1 reviews | Active since Oct 2018
Train your call centre staff
Do you train your staff or just get anyone of the street to work for you guys? As a customer I am appalled. Someone by the name of Stallone cold calls me, not asking if I am busy (the usual story), then reads a bunch of **** from the a script , then when I try to interrupt and say Ialready have what he is offering, he decides he knows what you have and what you want. Cuts the rudely when I was explainining. Train your staff it will go a long way to retaining customers. Ill probably leave the network once my contract is over.
Hi Prince,
We are so sorry about that. Please accept our sincerest apologies. Thank you for your input, much appreciated and noted.
Kind regards,
Ilhaam
Telkom Social Media
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Best regards,
Hi Prince,
We are so sorry about that. Please accept our sincerest apologies. Thank you for your input, much appreciated and noted.
Kind regards,
Ilhaam
Telkom Social Media
Please note that Telkom will soon no longer be a business that responds on Hello peter and we urge all of our customers to contact us via Twitter or Facebook for assistance so that our Social Media Special forces team can help resolve any issues or escalations you might have. Thank you. Click here https://www.facebook.com/TelkomZA/ or https://twitter.com/TelkomZA.
Best regards,