Tower Down

We have been experiencing major problems with our wireless internet for the last few weeks, and we have been given the run around as to what the cause is. They have not sorted out the issue yet, and we have already make additional payments towards data purchases as they said it might be the cause, but the strange thing is that we are sitting with an uncapped package? Which I ask why we had to buy data for?? I am very Very disappointed! The service and response is Very Bad! I have been at the Montana branch and the menlyn branch, menlyn at least provider a bit of a better service, but still nothing is sorted and no response..