1 reviews | Active since Sept 2012
Totally useless customer service
<p>NEVER in all my life, and I am 74 years old, have I come across a company with such a useless customer service, they dont even know the meaning of customer or service, I have just sat here for almost one hour staring at a website that just does nothing, in fact it says that a chat will happen soon *****, I typed in my mobile number and asked for a call back NOTHING, I cancelled a contract online and in store in Durban, what do they do NOTHING, they just carry on loading data I dont want, then you get the people who look at this site. they start with a completely meaningless apology then say "someone will contact you" and what happens NOTHING, that is the state of this company, what do they think of customers problems NOTHING.</p>
Hallow chipeto
We understand why you want to bring this to our attention we have requested the mobile team to investigate the case.The case has a reference,and the number is AI***
Regards
Celiwe
Telkom Social Team
Best regards,
Hallow chipeto
We understand why you want to bring this to our attention we have requested the mobile team to investigate the case.The case has a reference,and the number is AI***
Regards
Celiwe
Telkom Social Team
Best regards,
Well thank you for trying at least but I wont hold my breath waiting, I realise that you can only go so far and that is to make a report but getting your so called "Customer Service " to do something is another thing altogether, I really meant what I wrote I am 74 years old and NEVER in all my life have I ever encountererd a service that is anywhere near as bad as Telkom's it is totally non-exsistant.
Thank you
Clive
Well thank you for trying at least but I wont hold my breath waiting, I realise that you can only go so far and that is to make a report but getting your so called "Customer Service " to do something is another thing altogether, I really meant what I wrote I am 74 years old and NEVER in all my life have I ever encountererd a service that is anywhere near as bad as Telkom's it is totally non-exsistant.
Thank you
Clive
