CW
Clive W

1 reviews | Active since Sept 2012

01 Sept 2016, 09:20

Totally useless customer service

<p>NEVER in all my life, and I am 74 years old, have I come across a company with such a useless customer service, they dont even know the meaning of customer or service, I have just sat here for almost one hour staring at a website that just does nothing, in fact it says that a chat will happen soon *****, I typed in my mobile number and asked for a call back NOTHING, I cancelled a contract online and in store in Durban, what do they do NOTHING, they just carry on loading data I dont want, then you get the people who look at this site. they start with a completely meaningless apology then say "someone will contact you" and what happens NOTHING, that is the state of this company, what do they think of customers problems NOTHING.</p>

0
Replies (2)
Telkom
Telkom's reply02 Sept 2016, 14:11
Official

Hallow chipeto

We understand why you want to bring this to our attention we have requested the mobile team to investigate the case.The case has a reference,and the number is AI***

Regards
Celiwe
Telkom Social Team

Best regards,

CW
Clive W's update02 Sept 2016, 16:34
Reviewer Update

Well thank you for trying at least but I wont hold my breath waiting, I realise that you can only go so far and that is to make a report but getting your so called "Customer Service " to do something is another thing altogether, I really meant what I wrote I am 74 years old and NEVER in all my life have I ever encountererd a service that is anywhere near as bad as Telkom's it is totally non-exsistant.

Thank you

Clive