Totally Useless

Phone line went completely dead on 07 November 2015. I logged a fault immediately and got the reference number 98CWZ071115. I phoned the call center and waited for an operator for 30 minutes. <br> <br> I was told that a technician would be assigned and I would get a sms notifying me when that has happened. It still hasn't happened. I made a follow up phone call and was told that a technician would be assigned the next day, still nothing.<br> <br> It's now going onto to 2 weeks and no contact what so ever. Really really poor service and will probably still be charged a service fee even though no service is being supp****.