VH
Vicki H

1 reviews | Active since Feb 2020

04 Jun 2024, 15:21

Totally uselees and employees are ***********

These people are absolute idiots, I have been a client for 5 years. I never had any issues until my pay date was changed January of last year. I immidiately called them, and they said that they didnt have debit order dates that could accommodate me. I asked if i could do direct fransfers to them and was given instructions how to add Telkom to my benificiary list. This done, i thought my issue was resolved. Noooo was I mistaken, 3 months debit orders went off, of course, my bank charges me, and telkom also charges me for unpaid debit orders. I called numberous times, but every single month it happens again. Then it looked like things were finally going right, even though they never reversed the charges. I even started Paying extra so that the charges they had loaded could be settled. Until end of April 2024. My service was suspended. i called and explained my situation for the 50th time. The service centre was rude, unhelpful and pathetic. when i got paid, i did my usual transfer and 6 days later my services were only switched on again. This month I thought ok this is now sorted out. but noooo, Telkom has tried to debit my closed bank account again, nd now they telling me i am behind with one month on my payments. and worst of all after explaining again the call centre agent just hung up on me. Never ever switch to telkom. Your issues are never resolved and the incompetence of their employees is truely a reflection of how useless and pathetic they are.

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