VS
Vernon S

1 reviews | Active since Jan 2015

08 Mar 2016, 10:53

Totally unprofessional call centre!!!

I have tried everything in the past 24 hours to get Telkom Mobile to assist me with purchasing a new product. I went online and provided my details to call me back, I phoned their Sales dept (Cell Direct) about 15 times no answer. This morning was the best!!!! I call their Call centre for assistance they kept transferring me from one person to the next, a rude consultant didnt even hear my story but put the phone down on me. When I tried again I was eventually routed back to Cell Direct.... ANOTHER RUDE LADY SAID SHE COULDNT HELP ME.. SLAMMED THE PHONE DOWN ON ME... Telkom, I was merely trying to give you business by wanting a new contract. If this is the way you treat people who merely want to purchase your product, how then do you treat your customers who are already obligated to you. Thanks but Ill go elsewhere!!!

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Replies (1)
Telkom
Telkom's reply08 Mar 2016, 11:15
Official
Hello soobrav,

Thank you for making contact with us. Please be advised that your query is being attended to and feedback will follow.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.