TOTALLY UNACCPETABLE!!!

ADSL and telephone went down 09/12/2017.Got this ***.Have been phoning regularly and everytime a different person in Technical Dept spins me a different story.

Tuesday I reported the fault on Twitter and got an escalated ref # ********** .Yesterday they said that a technician was working "remotely" on the fault.This morning when I phoned again they said that is no technician working on fault.

Then why the hell do they tell me someone is working on the fault "remotely"?

Now in this past week the telephone line and ADSL is working from 20:00 untill 11:00 with only 2mbps and then the telephone line goes dead and my ADSL speed drops to 40kbps.I have a 4mbps contract.

Now apparently there is fault with cables but why can't someone phone me and give me an estimated time of repair? I had to pay my R599 at the end of December and the people at Telkom told me that my fault is still open so they said for the time the fault is open you don't pay.Meaning if they don't fix it in January I must also pay for January but I can't use my ADSL or telephone.Once it has been fixed they will get my account up to date for the days (months) it has not been active.

This is frustrating to say the least.Please let a technician come and fix my problem.