TOTALLY UNACCEPTABLE SERVICE YET AGAIN FROM TELKOM

As per usual absolutely unacceptable service from Telkom. Last year my neighbour’s landline was out of order. Telkom came to repair his line and they must have disconnected my phone as from the moment his phone worked, my landline stopped. When I contacted Telkom, they told me that the cables had been ****** which absolutely was not the truth. I am on the CPU in my area and lines were NOT ****** and my neighbour’s line was working, so that was not the truth. However, you cannot get hold of anyone in management at Telkom who will actually assist you. Then started four months of non-stop e-mails and phone calls to Telkom to try to get my landline restored. It cost me literally thousands of rand to sit on phone call after phone call to Telkom from my cell phone to no avail. All my e-mails went unanswered. I had reference number after reference number. I had to pay accounts for the period that I did not have a line as they would not assist me if my account was not paid in full. I did not receive statements and when I went into the Telkom Store in Shelly Beach, the service was absolutely unacceptable and unprofessional. They refused to give me a hard copy of my account. I had to pay for a service that I did not have for over four months, and was not reimbursed for the thousands of rand spent phoning Telkom. Last week I stupidly considered getting a Telkom cell contract. BIG MISTAKE. PLEASE PEOPLE DON’T BE FOOLED – WHEN TELKOM TELL YOU THAT THEY WILL MEET ANY QUOTE THAT YOU RECEIVE – JUST REMEMBER THE NON-EXISTANT SERVICE THAT YOU ARE GOING TO GET FROM TELKOM. NO SMALL DIFFERENCE IN COST IS WORTH THE HOURS AND HOURS OF TIME YOU WILL SPEND TRYING TO GET ANY SERVICE FROM TELKOM. I got hold of Mandy Mlambo on Friday 16 April in connection with a new cell contract and she gave me her word that she would phone me at 9H00 on Saturday 17 April for me to enter into the cell phone contract. She did not phone me on my land line or on my cell. I waited the entire Saturday and Monday 19 April for her to phone and she did not do so. At 16H00 on the 19 April, I phoned and got hold of Mandy Mlambo, she advised that Telkom was down the whole of Saturday and that was why she could not contact me. I asked why she did not phone me today, the 19 April and she told me that Telkom was down the majority of the day. DO YOU WANT TO DEAL WITH A COMPANY THAT IS DOWN ALL OF SATURDAY AND MONDAY AND CANNOT GET BACK TO THEIR CUSTOMERS AS PROMISED? I then asked Mandy Mlambo to get a supervisor to phone me. FIRSTLY, she advised that she did not have my name or cell phone number as she was at the office today and she was working on a different system to the one that she was working on at home. Therefore, she had not tried to call me all day and what she told me previously might not have been the truth. SECONDLY, ALL THE MANAGERS WERE IN A MEETING AND SHE COULD NOT GET HOLD OF ANY TELKOM MANAGER. This was exactly the same as we were told in February, March, April and May of 2020. THERE WAS NEVER A MANAGER AVAILABLE AS THEY WERE ALWAYS IN MEETINGS. AGAIN I GIVE A WARNING TO ANY POTENTIAL TELKOM CUSTOMER – IS THIS REALLY WHAT YOU WANT TO GO THROUGH. YOU WILL NEVER BE ABLE TO GET HOLD OF A MANAGER, THEY WILL NEVER RETURN YOUR CALLS AND YOU WILL GET NOWHERE WITH TELKOM. I left a message with Mandy Mlambo asking Team Leaders Mariamo Pillay and Nicolene Chetty to phone me. Then Mandy Mlambo advised me that Mariamo Pillay was available and that she would phone me immediately. I said that I would hold on while she transferred me. Believe it or not, but Telkom cannot transfer a call!!!! One hour later Mariamo Pillay had not phoned me as promised. I phoned Telkom again and spoke to Siphomandla Zama who told me that he would send a message to Trisha Ramlala asking her to get Nicolene Chetty to phone me. Forty minutes later and no one has phoned me. So I have been awaiting since 9H00 on Saturday 17 April for someone to phone me without success. MY ADVICE TO EVERYONE - LIVE IS TOO SHORT TO SPEND HOURS AND HOURS ON THE LINE TO TELKOM TO NEVER HAVE YOUR QUERY RESOLVED AND TO GET ABSOLUTELY NO SERVICE – DO NOT DEAL WITH TELKOM.