Totally unacceptable service

Telkom has good packages but that is about all that is good about Telkom. <br> I wrote a email last week Friday to Telkom's complaint and compliments box regarding the Secunda store that never answer their phone. I requested a read receipt and this morning I received a notification that my email was deleted without being read. Totally unacceptable. Why do they even have a email for complaints and compliments if they just delete it without being read and attended to?<br> The email stated the following:<br> <br> Good day,<br> <br> Please be so kind to assist with the following very irritating matter.<br> I have been trying to get a hold of your Secunda store for the whole morning. They simply just never answer their phones. This is really unacceptable. We as customers cannot always come to the store, we are at work. Why have a phone in store - which is suppose to be a instrument in serving your customers, but it is never answered. I also heard from one of my colleagues going to the store, no customers in the store &amp; everyone is sitting around chatting on their phones but the shop's telephone does not get answered.<br> If you want to business and is serious about your customer service, sort this out.