Totally unacceptable service

Placed a fault enquiry on Monday morning 26th July. Received sms advising query lodged. Phone call a couple hours later confirming no problem with line but must a problem with the connection and a technician would contact me. Wednesday phoned faults for follow up to be advised that it had been escalated to technical division. Needless to say by Thursday 30th I had not heard from Telkom. Phoned 10210 at about 16h15 to query progress . Was informed that Technician had been allocated at 16h10 on 29th July. Informed operator no call. Put on hold for 15 minutes then call terminated. Second call 10 minutes later same story. On 3rd call 10 minutes later was told Call centre Manager would return my call within 30minutes. Now 3hrs and no call from Manager nor techincian. 4 days to respond to fault report and costing me money to make calls to 10210 on my cell and not having the service I pay for