Totally Unacceptable

<p>Its been 6 months since I submitted a mobile contract cancellation request. After months of chasing this up I submitted another request but the contract is still not cancelled. Several cases were logged but nothing has been done about it.</p> <p>My contract expired in October 2015, in November 2015 I submitted my first request for cancellation to cancellation email. I have been calling customer service following up on my cancellation and everytime I was told that someone will contact me. I even went to the Telkom shop twice to find out why the contract is still not cancelled and they told me they will log a case for immediate cancellation.</p> <p>Customer service told me on several occasions that they are logging a case and that's all they can do.</p> <p>I just want this contract cancelled and number converted to prepaid, is that too much to ask for? I know it takes about 21 days for contract to be cancelled, but 6 months of paying for a contract that has expired is just not on. </p> <p> </p> <p>PLEASE DO SOMETHING , THIS IS REALLY FRUSTRATING!!!!!!!!!</p> <p> </p>