Totally shocking Telkom

I have nothing but untold problems with internet access in the last 2 months and it would appear that either Telkom don't care or just coukdn't be bothered. Once again I have none or very intermittent internet service from Telkom and have received nothing but shocking service. I reported a fault, fault number ********** 2, last week Wednesday 24th October 2018 and still no resolution to the problem. On checking the progress of my fault today I was informed that there is no technician allocated to rectify the problem and that it is still in the queue. I did receive a call on Friday 26th from someone at Telkom asking if the problem was resolved. Unfortunately at the time of the call my internet was up but I did explain that the service is intermittent and that I had access from anything from 1 minute to an hour. Not only am I paying for a service that I'm not getting, I'm also having to go to exorbitant costs of purchasing data. The fact that a Telkom user does not have any means to escalate their problems and has to rely on the call centre escalating it is a rotten show.