TOTALLY PATHETIC SERVICE!!

Good day,

Today I am writing this review as I am so disgusted with the service. ( I do not actually know if this will help as I can see Telkom does not even respond to Helo Peter complaints in time but maybe I can prevent someone else for using their service.)

We app**** for the BIG JANUARY DEAL. All went well and timeously no problems. We were notified that we need to pay a deposit of R 700.00 before installation can take place. We did this on the 25th of January. By the next week we still received the same sms saying the deposit needs to be paid. Immediately we phoned - after about an hour ( R 200 worth of airtime as we do not have a land line yet ) someone picked up. We were told that even though we used the correct reference number when making payment the money was allocated as a credit on our account and not as a deposit. This was then sorted. Now we just had to wait for technical to phone and arrange. After another week we received the sms again. We were then told that the person we initially spoke to did not do the allocation correclty now everything will be sorted. Today is the first of March, after alot of lenghty phone calls, 4 visits to the store ( WONDERBOOM JUNCTION TELKOM ) we are still no closer in getting stuff sorted as no one can tell us where the delay is. We are patient people but this is service is up to ****!!!! We seriously want a competent person to give us an answer on what is causing the delay!!!!