Totally limited TELKOM UNLIMITED HOME DSL

Upgraded to TELKOM UNLIMITED HOME 4 in August and as yet have still not had the new SIM card for my mobile device activated nor the 1GB data loaded. Repeated phone calls TELKOM (Ref: ********** ) resulted in "They are working on it." And repeated trips to TELKOM shops resulted in SIM swops but still the service is not activated. At my last visit to a TELKOM shop in the George Mall there were three different members of staff ( Nophisiwe, Elroy and Werner) crowded around my mobile device... putting the SIM into various of their mobile devices... trying to figure out the problem. . After almost an hour they issued me with a new SIM card, said it was a SIM swop and that it was now activated and all would be well. Two days later and still there is no service on my mobile device. I am at a loss as to what to do next as there doesn't seem to be a supervisor or access to anyone with the ability to escalate the fault.