Totally inept, useless service from TELKOM

At the risk of being boring: I STILL don't have functioning internet from Telkom. I purchased a new modem just to rule out the possibility that the problem lies there. I had it installed by an IT specialist, who managed to at least get my WI FI to work again. His diagnosis was that the internet problem lies with the TELKOM LINE!!! I have had THREE Telkom technicians here: not a single one has even looked at the line outside the house to see if the problem lies there.<br> <br> Needless to say, Telkom has charged me the full price of ADSL fastest, although my complaint goes back to mid January. I want the following:<br> <br> Telkom to FIX the problem and stop wasting my time<br> A refund on my account for all the weeks that they have NOT provided the service they are charging me for.<br> <br> Do I need to take legal steps to actually get the promised customer service that I AM PAYING FOR EVERY MONTH WITHOUT FAIL?!!