Totally ***********, rude consultants

I have a 20MB fibre line. I've been having issues since Sunday. Telkom is a telecoms company, yet they cannot call their customers back, how unprofessional. i had to call 4 times before Mandla assited me or so I though. He assured me he will get a technician to come out to sort the problem out. I've been told today after 6 calls the call was closed. I spoke to a very rude lady Thandile who refused to let me speak to a manager, and cut the call. I want to cancel my contract, I took it out in good faith, because Openserve put up the infrastructure, i was getting cheaper deals but wanted to support you'll. If this is the service I'm getting than I will rather take my business elsewhere. I'm working from home and this is a huge inconvenience for me.