Totally ***********

In July 2017 I cancelled my ADSL line as well as my 2MB uncapped month to month internet.

Needless to say, I still got billed for these services from July 2017 through to December 2017 even though I received confirmation of these services being cancelled in July. Internet stopped working in July.

In December 2017 I finally had to demand that my ADSL and internet be cancelled Again even though it was not functional anymore and that I be refunded for the months I was incorrectly billed.

I eventually receive an sms in December 2017 stating that my account will be credited with amount owing, HOWEVER instead of only cancelling my ADSL and Internet service, my PHONE LINE ALSO GOT CANCELLED.

I don't know how illiterate and *********** you need to be to cancell a service that I DID NOT ASK TO BE CANCELLED.

THE CANCELLATION REQUEST FORM THAT I COMPLETED IN JULY ONLY INDICATED THE ADSL LINE AND 2MB UNCAPPED. SO I DON'T KNOW WHERE YOU GOT THE IDEA FROM THAT I WANTED TO CANCELL MY PHONE LINE AS WELL.

PLEASE SORT OUT THIS MESS and teach your staff how to read. I need my phone line to work as a matter of urgency.