Totally fed up with TELKOM - Useless organization and public relations

On 4 January 2018 our neighborhood telephone lines were ******. After about 2 months of repeated enquirers we were told that they were replacing our system with a mobile look a like. As of today we are still waiting for our service (9 months). I have found the phone in line to be totally useless because each and every time I have called and spent hours on the line waiting for attention I have been given a different story every time. I had service agents say they’ll phone me back within 24 hours on at least four if not five occasions. I am still waiting 9 months later for them to do so. Then they have the cheek to say our account is in arrears to the tune of R4500 - for services we’ve not had. Telkom is the MOST INEFFICIENT AND INEFFECTIVE Organisation I have ever had to deal with. You can’t get to talk to anyone with any authority to take action. The different departments don’t communicate with each other. It’s abysmal. They’re all hiding behind an unempowered support line that is totally powerless to effect anything except to say sorry we’ll do our best. Well their best SUCKS. To top it all our neighbors all have their replacement lines and we still sit without a service. The irony of this whole thing is that we reported the theft of the lines on the night it was happening, and the relevant inspector didn’t take action which could have resulted in the ********* being caught red handed. ENOUGH IS ENOUGH. It is now time to go public with this.