Totally erratic service from Telkom

Totally erratic service. Too many inaccessible departments. Almost 2 years ago I lost access to my e-mail. When I send an SMS to reset my password, I get a response that my mobile no. belongs to a Telkom consultant. Really???? When I call in there are unusually high call volumes. ITS NOT FREE if I call from my mobile. I don't have a land line because it wasn't moved when it should have been. When I went in to Telkom outlets I get told I have to call. I had an overcharge in October. I just paid less that overcharge .. When I tried to get my line moved I was given the run around. Reason its taken so long to write on here, I spent too long trying other ways. I logged the above per phone in December. I was given a fault no. I was told someone would call within 2 weeks to resolve my issues. I'm still waiting.